OUR NEW LOCATION: 715 Mackay Street, Tower D, 4th floor

Comprehensive Primary Care For You

Healthcare that is tailored to your needs

SERVICES

Take Care of Yourself

Learn about the health services that are available to you and take charge of your health.

Online Booking

In-Clinic

Online booking is now available for existing patients!

Flu Shot & Vaccination

In-Clinic

This service is available at our office location. Appointments are required.

Falls Prevention

Our
NEW
Office

QUALITY PATIENT CARE

Complete Medical Care for the whole family.

The Pembroke Family Medicine Teaching Unit (PFMTU) aims to provide high-quality comprehensive primary care to individuals of all ages. Our team consists of 8 Physicians, 2 Physician assistants, nurses, admin and medical learners. We are affiliated with the University of Ottawa Department of Family Medicine as a rural teaching unit and aim to prepare the next generation of Residents and Med Students to provide high-quality rural health care anywhere in Canada.

We are aware of the shortages of primary care in our region, and health care leaders across Renfrew County are working together on this. If you do not have a family doctor please register on health care connect, so that you can be matched when one becomes available.

The
Waiting
Room

FAMILY MEDICINE

Prepare For Your Visit

Bring your OHIP card, proof of insurance or payment, and a current list of prescriptions.

Pembroke
Regional Hospital

Tower D
4th Floor

Paid Parking
Available

Frequently Asked Questions

What are your office hours?

Regular Office Hours:

Monday 8:00 am – 5:00 pm
Tuesday 8:00 am – 5:00 pm
Wednesday 8:00 am – 5:00 pm
Thursday 8:00 am – 5:00 pm
Friday 8:00 am – 2:00pm
Saturday CLOSED
Sunday CLOSED
CLOSED on all statutory holidays

Phones are answered Monday to Thursday from 8:30 am – 5:00 pm and Friday from 8:30 am – 3:00 pm

Can I still obtain treatment if I am not insured by OHIP?

Yes, but you will be charged for a health service.

What types of payment do you accept?

We accept cash or cheque.

What if I forget to bring my health card when I go for health care?

You may be charged for a health service if you do not have a health card. The ministry requests that the provider reimburse you for the service if it was an OHIP insured service and you can later show that you were covered by OHIP at the time of the service.

What if my photo health card or my red and white is lost, stolen or damaged?

You can call the ServiceOntario INFOline at 1-866-532-3161. For TTY service, call 1-800-387-5559 to report your lost, stolen or damaged health card.

Are you offering in-person appointments?

Yes, we are offering in-person appointments.

Are you accepting new patients?

Not currently. If you or someone you know is in need of a family doctor you can register yourself on HealthCareConnect at 1-800-445-1822.

Do you offer same day appointments?

We offer limited same day urgent care appointments for our patients. To book these appointments you must call the office directly. These appointments are for new and time sensitive concerns only, ie. urine tract infections, rashes or infections.

If I lose my OHIP card, can I still see a doctor?
  1. Yes, but you will need to notify Service Ontario at 1-866-532-3161 to let them know you have lost your card.
  2. You can go in person to your nearest ServiceOntario centre
  3. Complete a Registration for Ontario Health Coverage (form 0265-82)
  4. Provide the necessary original documents
Where are you located?

We are located on the fourth floor, tower D at the Pembroke Hospital on 715 MacKay Street.

Is there parking?

Yes, paid parking is available outside of tower D. However, if the lot is full you may use the main hospital parking lot.

If you have any doubts about your vaccination status, make an appointment with our nurse to evaluate the vaccine guidelines for your age group. Give us a call.